Terms of Service

These Terms of Service (the “Terms”) form a binding agreement between the person or organisation accepting them (“Customer”, “you” or “your”) and [INSERT FULL REGISTERED LEGAL NAME], trading as Eonsfleet (“Eonsfleet”, “we”, “us” or “our”).

These Terms govern your access to and use of the Eonsfleet websites, web and mobile applications, fleet-management platform, APIs, webhooks, reports, support, implementation services, connected-device services, and any related products or services that reference these Terms (collectively, the “Services”).

You accept these Terms when you create an account, click an acceptance button, sign an order form that incorporates them, pay for a subscription, access the Services, or allow an authorised user to access the Services on your behalf. If you do not agree, you must not use the Services.

If you accept these Terms for an organisation, you represent that you have authority to bind that organisation. In that case, “Customer”, “you”, and “your” refer to the organisation.

Consumer-facing wording must be reviewed if Eonsfleet will contract directly with individuals for personal use. These Terms are primarily drafted for business and organisational customers.

Eonsfleet provides cloud-based tools for managing vehicles, devices, drivers, trips, routes, locations, alerts, geofences, maintenance, fuel information, documents, incidents, reports, users, permissions, integrations, and related fleet operations. Features available to a Customer depend on its plan, configuration, connected devices, data sources, location, and any applicable order form.

The Services are decision-support and operational-management tools. They do not replace lawful driver supervision, vehicle inspection, road-safety procedures, professional maintenance, emergency services, insurance, or compliance with transport, labour, tax, privacy, and other applicable laws.

Location, fuel, driver-behaviour, maintenance, and similar data may be delayed, incomplete, or inaccurate because of device conditions, connectivity, satellite availability, installation quality, vehicle configuration, third-party data sources, or factors outside Eonsfleet’s control. Customers must verify critical information before acting on it.

Eligibility

You may use the Services only if you are legally capable of entering into a binding agreement and are authorised to use the Services for the Customer. The Services are intended for business and organisational use unless Eonsfleet expressly approves otherwise.

Registration information

You must provide accurate, current, and complete account, organisation, billing, tax, and contact information. You must promptly update information when it changes.

Account security

You are responsible for safeguarding usernames, passwords, multifactor-authentication methods, API credentials, webhook secrets, device credentials, and other access mechanisms. You must promptly notify Eonsfleet of suspected unauthorised access or compromise.

Account activity

You are responsible for activity carried out through your account by administrators, employees, contractors, drivers, installers, vendors, and other authorised users, except to the extent caused directly by Eonsfleet’s breach of these Terms or applicable law.

A Customer account may contain one or more administrators and authorised users. Customer controls which persons may access the Services and what permissions they receive.

Customer must ensure that each authorised user follows these Terms, applicable policies, and Customer’s own internal rules. Customer is responsible for promptly removing access when a person no longer requires it.

Eonsfleet may rely on instructions from an organisation owner, billing administrator, or other person whom the Customer has designated with sufficient permissions. Customer is responsible for maintaining correct roles and approval processes.

Where a Customer instructs Eonsfleet to create, change, suspend, or delete accounts, assets, billing capacity, integrations, or records, Eonsfleet may require reasonable identity, authority, or security verification.

A subscription plan defines the features, limits, support entitlements, integrations, reporting capabilities, data-history periods, user or branch limits, and price per asset available to the Customer.

Unless an order form states otherwise, an organisation may have only one active production plan at a time. All active billing groups for that organisation follow the organisation’s active plan for feature entitlement.

Plan descriptions on the website are summaries. The current feature matrix, applicable order form, or written enterprise proposal may provide additional details. If there is a conflict, the order of precedence in Schedule 2 applies.

Eonsfleet may add, improve, replace, or discontinue features. We will provide reasonable notice where a change materially reduces a core paid feature, except where an immediate change is required for security, law, third-party dependency, or service integrity.

Billing formula

Unless custom pricing applies, recurring software fees are calculated as the number of paid asset slots multiplied by the applicable price per asset for the selected plan and billing cycle, plus applicable taxes and approved charges.

Example: 100 asset slots at ₦500 per asset per month results in a recurring subscription fee of ₦50,000 per month before applicable tax or other disclosed charges.

Paid, used, and available capacity

“Paid asset capacity” means the total number of asset slots purchased and active. “Used asset capacity” means the number of billable assets currently consuming slots. “Available asset capacity” is paid capacity minus used capacity.

If Customer pays for 100 slots and onboards 70 billable assets, Customer has 30 available slots. The unused slots are not cash, wallet credit, or a refundable balance. They remain available while the relevant subscription remains active.

Capacity enforcement

Customer may onboard billable assets only up to its paid capacity. Eonsfleet may block additional onboarding when used capacity equals or exceeds paid capacity. Customer must purchase additional capacity before onboarding more billable assets.

Billable assets

Unless otherwise stated in an order form, assets that are active, pending activation, temporarily offline, under maintenance, or suspended but retained by Customer continue to consume capacity. An asset slot is released only when an asset is formally archived, removed from billable inventory, or otherwise marked non-billable under Eonsfleet’s documented rules.

A “Billing Group” is a quantity of asset slots purchased together under the same commercial terms, including plan, billing cycle, unit price, currency, start date, renewal date, discount, and tax treatment.

When Customer purchases additional capacity after its initial subscription, Eonsfleet creates a new Billing Group under Customer’s current plan unless otherwise agreed. Customer does not need to choose a new plan merely to add capacity.

A new Billing Group may have a separate start date and renewal date. Eonsfleet will not silently consolidate Billing Groups or charge a full prior period without disclosed proration. Consolidation may occur only through an agreed process.

The Customer’s total recurring obligation is the combined amount of all active Billing Groups, subject to upgrades, downgrades, discounts, tax, credits, cancellations, and agreed custom terms.

Fees

Customer must pay all fees stated on the pricing page, checkout summary, invoice, order form, or enterprise proposal. Except where expressly stated, software subscription fees exclude hardware, installation, connectivity, replacement devices, custom integration work, professional services, travel, and taxes.

Taxes

Fees may be subject to value added tax, withholding tax, levies, duties, or other taxes as required by applicable law. Customer is responsible for taxes associated with its purchase, except taxes imposed on Eonsfleet’s net income. The checkout or invoice will show taxes that Eonsfleet is required to collect.

Paystack processing

Online payments are processed through Paystack or another payment provider identified at checkout. Eonsfleet does not need to receive or store complete card details where those details are collected directly by Paystack. Use of Paystack’s payment interface may also be governed by Paystack’s applicable terms and privacy notice.

By initiating a recurring subscription or authorising a reusable payment method, Customer authorises Eonsfleet and its payment processor to charge amounts that are due under the subscription, including renewals, approved additional capacity, plan upgrades, tax, and other clearly disclosed charges, until the authorisation is withdrawn or the subscription ends.

Invoices and receipts

Eonsfleet will make invoices or receipts available electronically. Customer must review billing records promptly and report a suspected billing error within [INSERT DISPUTE WINDOW, E.G. 14 OR 30 DAYS] after the invoice or charge date.

No chargebacks as cancellation

A chargeback or payment reversal is not a valid method of cancelling a subscription. Customer must use the cancellation process in these Terms. Eonsfleet may suspend access while a disputed payment is investigated, subject to applicable law.

Renewal

Subscriptions and Billing Groups automatically renew for successive monthly or yearly periods unless cancelled or reduced in accordance with these Terms. Monthly renewal uses the corresponding calendar date in the following month, and yearly renewal uses the corresponding calendar date in the following year.

Where a month does not contain the original billing day, Eonsfleet may use the last valid day of that month or another clearly disclosed calendar-aware rule.

Renewal notices

Eonsfleet may send renewal reminders, invoices, failed-payment notices, and suspension warnings by email, in-app notification, SMS, or another configured channel. Failure to receive a reminder does not remove Customer’s payment obligation.

Failed payment and grace period

If payment fails or an invoice becomes overdue, Eonsfleet may retry payment and place the subscription into a payment-due or grace-period status. The standard grace period is [INSERT APPROVED NUMBER] days unless an order form states otherwise.

During a grace period, Eonsfleet may block new asset onboarding or subscription changes while keeping existing operational access available. Continued non-payment may result in restricted, read-only, suspended, cancelled, or expired access.

Data during suspension

Eonsfleet will not intentionally delete Customer Data solely because a payment is temporarily overdue. Data remains subject to the retention and termination provisions in these Terms.

Upgrades

A plan upgrade may take effect immediately after successful payment of the applicable prorated price difference. Eonsfleet may calculate proration separately for each active Billing Group based on the remaining portion of its current billing period.

After an upgrade becomes effective, the new plan’s features are enabled and future renewals use the new plan price, subject to any grandfathered or negotiated pricing.

Downgrades

A downgrade normally takes effect at the end of the applicable paid billing period. Eonsfleet will disclose material feature, history, user, integration, or support changes before confirming the downgrade.

Customer must take reasonable steps to address usage that exceeds the target plan, including excessive users, branches, integrations, or assets. Eonsfleet may prevent a downgrade that cannot be applied safely or lawfully until Customer resolves the identified issue.

Removing assets

Removing, archiving, or deactivating an asset does not automatically reduce paid capacity or recurring fees. It makes the released slot available for another billable asset.

Capacity reduction

Customer may request a reduction in paid capacity. A reduction normally takes effect at renewal and cannot reduce capacity below the number of active billable assets. Eonsfleet may apply reductions to the newest eligible Billing Group first unless a different method is agreed.

Eonsfleet may offer a demonstration, trial, or proof of concept (“POC”) subject to written scope, duration, asset limit, feature limit, hardware arrangement, installation arrangement, and evaluation criteria.

A POC is not a production commitment unless the applicable order form states otherwise. Eonsfleet may restrict POC functionality, data retention, support, integrations, users, and connected assets.

At the end of a POC, Eonsfleet may expire access unless Customer converts to a paid production subscription or an authorised extension is agreed. On conversion, Eonsfleet may preserve compatible users, assets, configuration, and data without requiring a new organisation account.

Eonsfleet may suspend or end a POC if it is used outside the agreed evaluation purpose, creates security or operational risk, or remains inactive.

Hardware, sensors, SIMs, installation, removal, replacement, maintenance visits, and connectivity are separate from the software subscription unless expressly included in an order form.

Title, warranty, risk of loss, delivery, installation responsibility, replacement costs, return obligations, and device ownership must be stated in the applicable hardware or installation terms.

Customer must provide safe and lawful access to vehicles and premises for installation, inspection, support, or removal. Customer is responsible for obtaining necessary owner, employee, driver, lessor, and facility permissions.

Unauthorised tampering, removal, rewiring, relocation, concealment, or modification of devices may impair the Services and may result in additional charges, suspension, or loss of warranty.

Third-party devices and networks may have limitations outside Eonsfleet’s control. Compatibility must be confirmed before Customer relies on an existing device or data source.

Customer must use the Services lawfully, safely, and only for authorised fleet-management purposes. Customer must not, and must not permit another person to:

• use the Services to violate privacy, employment, surveillance, road-safety, transport, consumer, intellectual-property, cybersecurity, or other applicable laws;
• install, activate, or use tracking on a vehicle, device, person, or property without all required authority, notices, and lawful basis;
• use the Services for stalking, harassment, discrimination, intimidation, retaliation, unlawful employee monitoring, or covert surveillance;
• access another customer’s account or data, probe or bypass security, introduce malware, overload the Services, or interfere with service integrity;
• reverse engineer, decompile, scrape, copy, frame, resell, sublicense, or create a competing service from the Services except where expressly permitted by law or written agreement;
• submit false, misleading, unlawful, infringing, harmful, or unauthorised data;
• use APIs, webhooks, exports, or reports in a way that exceeds documented limits or creates unreasonable load;
• remove proprietary notices, share credentials improperly, or misrepresent affiliation with Eonsfleet; or
• use the Services for emergency dispatch, autonomous vehicle control, or another safety-critical function unless Eonsfleet expressly agrees in writing.

Eonsfleet may investigate suspected misuse and may restrict or suspend access where reasonably necessary to protect people, systems, data, customers, or the public, while applying fair process where circumstances permit.

Customer Data

“Customer Data” means data submitted to, generated through, or transmitted into the Services by or for Customer, including organisation, user, vehicle, device, driver, trip, route, geofence, fuel, maintenance, incident, document, location, telemetry, alert, and report data.

Customer control and responsibility

As between the parties, Customer retains its rights in Customer Data. Customer is responsible for the accuracy, legality, quality, notices, permissions, and lawful basis required for Eonsfleet to process Customer Data as instructed.

Operational use

Customer grants Eonsfleet a limited right to host, copy, transmit, analyse, transform, display, and otherwise process Customer Data as necessary to provide, secure, support, improve, and administer the Services, comply with law, prevent fraud, and enforce these Terms.

Aggregated and de-identified information

Eonsfleet may generate aggregated or de-identified statistics that do not reasonably identify Customer, an authorised user, driver, or individual. Eonsfleet may use such information to operate, secure, analyse, benchmark, and improve its services, subject to applicable law and contractual restrictions.

Exports and backups

Customer should maintain appropriate independent records and exports. Backups are intended for service continuity and disaster recovery and are not a substitute for Customer’s own legal, tax, compliance, or archival obligations.

Each party must comply with data-protection and privacy law applicable to its role, including the Nigeria Data Protection Act 2023 where applicable.

Customer generally determines the purposes and means of processing personal data concerning its personnel, drivers, customers, vendors, and other data subjects. Eonsfleet generally processes that data on Customer’s instructions to provide the Services. The parties may enter into a separate Data Processing Agreement where required.

Customer must provide all notices and obtain all consents or other lawful bases required to collect and use personal data, including vehicle-location and driver-related data. Customer must respond appropriately to data-subject requests for which it is responsible.

Eonsfleet’s Privacy Policy explains how Eonsfleet processes account, website, support, billing, and related personal data for its own purposes. These Terms incorporate the current Privacy Policy by reference.

Eonsfleet may use subprocessors and may process data in locations where Eonsfleet, its affiliates, cloud providers, support providers, communications providers, and other subprocessors operate, subject to applicable transfer safeguards and contractual requirements.

Customer must not submit special categories of personal data or highly sensitive information unless the feature requires it, Eonsfleet has expressly agreed, and appropriate legal and security safeguards are in place.

The Services may interoperate with GPS devices, maps, geocoding services, telecommunications networks, payment services, cloud infrastructure, email and messaging services, identity services, customer systems, APIs, webhooks, and other third-party products.

Third-party services are controlled by their providers and may be subject to separate terms, fees, availability, privacy practices, and technical limits. Eonsfleet is not responsible for a third party’s independent acts, omissions, outages, changes, data, or security, except to the extent required by law or expressly agreed.

Customer authorises Eonsfleet to exchange data with a third-party integration when Customer or its authorised administrator enables that integration.

Customer must secure API keys, webhook secrets, endpoints, and receiving systems. Customer is responsible for actions taken through credentials issued to it and for validating webhook signatures and implementing appropriate retry, idempotency, logging, and security controls.

Eonsfleet may limit, throttle, rotate, or revoke API or webhook access where necessary for security, abuse prevention, plan enforcement, service integrity, or documented usage limits.

Eonsfleet aims to provide reliable Services but does not guarantee uninterrupted or error-free availability unless a separate service-level agreement expressly provides a remedy.

The Services may be unavailable because of scheduled maintenance, emergency maintenance, telecommunications failure, cloud-provider failure, device conditions, internet connectivity, power failure, cybersecurity events, force majeure, or other circumstances.

Eonsfleet may perform scheduled maintenance and will provide reasonable notice when practical. Emergency maintenance may occur without advance notice.

Support channels, hours, response targets, onboarding, account management, and service-level commitments depend on the Customer’s plan or order form.

Preview, beta, experimental, or early-access features may be changed or discontinued and may not be suitable for production use. They are provided without a specific service-level commitment unless stated otherwise.

Eonsfleet and its licensors own all rights in the Services, software, interfaces, workflows, designs, documentation, trademarks, reports templates, models, APIs, and related technology, excluding Customer Data and third-party materials.

Subject to these Terms and payment of applicable fees, Eonsfleet grants Customer a limited, non-exclusive, non-transferable, revocable right during the subscription term to access and use the Services for Customer’s internal authorised fleet operations.

No rights are granted by implication. Customer may not use Eonsfleet’s name, logo, or trademarks without prior written permission, except to identify Eonsfleet as a service provider in a factual manner consistent with brand guidelines.

If Customer provides suggestions, ideas, or feedback, Customer grants Eonsfleet a worldwide, perpetual, irrevocable, royalty-free right to use and incorporate that feedback without restriction or payment, provided Eonsfleet does not publicly identify Customer as the source without permission.

“Confidential Information” means non-public business, technical, security, pricing, product, operational, and financial information disclosed by one party to the other and reasonably understood to be confidential.

The receiving party must use Confidential Information only to perform or receive the Services, protect it using reasonable care, and disclose it only to personnel, professional advisers, and subcontractors who need to know it and are bound by appropriate confidentiality duties.

Confidential Information does not include information that the receiving party can demonstrate was lawfully known without restriction, becomes public without breach, is received lawfully from a third party, or is independently developed without use of the disclosing party’s Confidential Information.

A party may disclose Confidential Information where legally required, provided it gives notice when legally permitted and reasonably assists the other party in seeking protective treatment.

Eonsfleet will maintain reasonable administrative, organisational, physical, and technical safeguards appropriate to the nature of the Services and data processed.

Customer is responsible for its endpoint devices, browsers, networks, email accounts, identity systems, user permissions, exports, connected systems, credential management, and internal security practices.

Customer must promptly report a suspected security incident affecting the Services to [INSERT SECURITY EMAIL]. Eonsfleet may require Customer to reset credentials, rotate keys, disable an integration, preserve logs, or take other reasonable protective action.

Where Eonsfleet confirms a personal-data breach for which notification is legally required, Eonsfleet will provide notice in accordance with applicable law and any applicable Data Processing Agreement.

Each party represents that it has authority to enter into these Terms.

Eonsfleet warrants that it will provide the Services with reasonable skill and care. Customer’s exclusive remedy for a verified breach of this warranty is for Eonsfleet to use reasonable efforts to correct the affected Service or, if correction is not commercially reasonable, allow termination of the affected paid Service and provide any refund required by applicable law or the applicable order form.

To the maximum extent permitted by law, the Services are otherwise provided “as is” and “as available”. Eonsfleet disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.

Eonsfleet does not warrant that device or location data will always be exact, that every event will be detected, that alerts will always be delivered, that reports will satisfy every legal or operational requirement, or that the Services will prevent theft, accidents, fuel loss, misconduct, downtime, or other harm.

Nothing in these Terms excludes warranties or consumer rights that cannot lawfully be excluded.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, wilful misconduct, or another category for which exclusion is prohibited by applicable law.

Subject to the preceding paragraph, neither party will be liable for indirect, incidental, special, punitive, exemplary, or consequential loss, or for loss of profit, revenue, anticipated savings, goodwill, opportunity, business interruption, or data, arising from or related to the Services, even if advised of the possibility.

Subject to applicable law and any separate enterprise agreement, each party’s aggregate liability arising from or related to the Services during any twelve-month period will not exceed [INSERT APPROVED LIABILITY CAP, E.G. FEES PAID OR PAYABLE FOR THE AFFECTED SERVICES DURING THE PRECEDING 12 MONTHS].

The liability cap and exclusions must be reviewed by Nigerian counsel, particularly where the Customer may qualify as a consumer, where personal-data obligations apply, or where physical installation and hardware are included.

Customer will defend, indemnify, and hold harmless Eonsfleet, its affiliates, and their personnel from third-party claims, damages, penalties, losses, and reasonable costs arising from:

• Customer Data or Customer’s instructions infringing rights or violating law;
• Customer’s unlawful or unauthorised tracking, monitoring, surveillance, employment practice, or processing of personal data;
• Customer’s misuse of the Services, breach of acceptable-use obligations, or violation of third-party terms;
• Customer’s vehicles, drivers, operations, installations, connected systems, or equipment, except to the extent caused by Eonsfleet; or
• Customer’s material breach of these Terms.

Eonsfleet will provide reasonable notice of a covered claim and allow Customer to control the defence, provided Customer may not settle a claim in a manner that admits fault by Eonsfleet, imposes an obligation on Eonsfleet, or fails to release Eonsfleet without prior written consent.

Term

These Terms begin when Customer first accepts them and continue while Customer uses the Services or has an active account, order form, subscription, POC, outstanding payment obligation, or retained data relationship.

Customer cancellation

Customer may cancel a recurring production subscription through the billing interface or by an approved written process. Unless law or an order form requires otherwise, cancellation takes effect at the end of the current paid billing period and fees already paid are not automatically refundable.

Termination for cause

Either party may terminate for a material breach that remains uncured [INSERT CURE PERIOD, E.G. 14 OR 30 DAYS] after written notice, unless the breach cannot be cured or immediate termination is permitted by law.

Immediate protective action

Eonsfleet may immediately suspend or terminate access where reasonably necessary because of fraud, unlawful activity, serious security risk, threats to people or systems, repeated payment failure, sanctions restrictions, court or regulatory order, or severe abuse of the Services.

Effect of termination

On termination or expiry, Customer’s access ends, outstanding fees become due, and Customer must stop using Eonsfleet software, APIs, and documentation. Provisions that by nature should survive will survive, including payment, confidentiality, intellectual property, disclaimers, liability, indemnity, dispute resolution, and general provisions.

Data export and deletion

Subject to payment status, technical feasibility, law, security, and the applicable plan, Customer may request or download available exports during the subscription and for [INSERT EXPORT WINDOW] after termination. Eonsfleet may delete or de-identify Customer Data after [INSERT RETENTION PERIOD], except where retention is required for legal, security, backup, fraud-prevention, billing, dispute, or regulatory purposes.

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-law principles, unless an applicable order form requires another governing law.

Before filing a formal claim, each party will attempt in good faith to resolve the dispute through written notice and management-level discussion for at least [INSERT NEGOTIATION PERIOD, E.G. 30 DAYS].

[LEGAL COUNSEL TO SELECT ONE APPROACH: (A) exclusive jurisdiction of specified Nigerian courts; or (B) mediation and arbitration under an identified Nigerian arbitration framework, seat, language, number of arbitrators, and interim-relief rules.]

Nothing prevents either party from seeking urgent interim or injunctive relief to protect security, confidential information, intellectual property, personal data, or service integrity.

Eonsfleet may update these Terms to reflect changes in the Services, business practices, technology, law, security requirements, or payment arrangements.

We will post the updated Terms and update the “Last updated” date. Where a change materially affects an active paid subscription, we will provide reasonable advance notice by email, in-app message, or another appropriate method, unless immediate effect is required by law or security necessity.

Continued use after the effective date of updated Terms constitutes acceptance where legally permitted. If Customer objects to a material update, Customer must stop using the affected Services and may cancel in accordance with these Terms before the update takes effect.

Order of precedence

If documents conflict, the order of precedence in Schedule 2 applies.

Assignment

Customer may not assign these Terms without Eonsfleet’s prior written consent, except as part of a genuine merger, reorganisation, or sale of substantially all relevant assets where the assignee agrees in writing to be bound. Eonsfleet may assign these Terms to an affiliate or successor in connection with restructuring, financing, merger, acquisition, or sale of business, subject to applicable law.

Subcontractors

Eonsfleet may use affiliates and subcontractors to provide the Services and remains responsible for its contractual obligations, subject to these Terms.

Force majeure

Neither party is liable for delay or failure caused by circumstances beyond its reasonable control, except that force majeure does not excuse payment obligations for Services already provided.

Notices

Legal notices must be sent to the contact addresses stated in these Terms or an applicable order form. Operational, billing, security, and product notices may be delivered electronically through the Services, email, SMS, or configured communication channels.

No partnership

The parties are independent contractors. These Terms do not create a partnership, joint venture, agency, employment, fiduciary, franchise, or exclusive relationship.

Waiver and severability

Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions remain effective.

Entire agreement

These Terms, applicable order forms, schedules, incorporated policies, and signed amendments form the entire agreement concerning the Services and replace prior discussions on the same subject.

Electronic acceptance

Electronic acceptance, signatures, records, invoices, and notices may be used to the extent permitted by applicable law.

Questions, complaints, legal notices, privacy requests, billing disputes, and security reports should be directed to the appropriate contact below:

Contracting entity

[INSERT FULL REGISTERED LEGAL NAME]

Registration number

[INSERT CAC REGISTRATION NUMBER]

Registered office

[INSERT REGISTERED ADDRESS]

General support

[INSERT SUPPORT EMAIL]

Billing

[INSERT BILLING EMAIL]

Privacy / Data Protection Officer

[INSERT PRIVACY EMAIL]

Security incidents

[INSERT SECURITY EMAIL]

1. Subscription structure

• One active production plan per organisation unless an enterprise order form expressly permits otherwise.
• Monthly or yearly billing cycles.
• Recurring fee calculated from purchased asset capacity, not merely assets currently onboarded.
• Additional capacity creates a separate Billing Group unless intentionally consolidated.

2. Capacity rules

• Unused slots remain available while active but are not cash or wallet credit.
• Offline, maintenance, pending activation, and temporarily suspended assets generally consume capacity.
• Removing an asset releases a slot but does not automatically reduce paid capacity.
• Capacity reduction must be explicit and cannot fall below active billable assets.

3. Plan changes

• Upgrades may apply immediately after successful prorated payment.
• Downgrades normally apply at the end of the paid period.
• Feature compatibility and usage limits are checked before downgrade.
• Future renewal prices reflect the effective plan, subject to grandfathering or negotiated terms.

4. Renewal and payment

• Billing Groups renew independently on calendar-aware dates.
• Unused paid slots renew unless a valid reduction is scheduled.
• Failed payments may enter a grace period and then restricted or suspended status.
• Invoices preserve historical plan, quantity, unit price, discount, tax, and billing period.

5. Pricing changes

Eonsfleet may change published pricing prospectively. Existing Billing Groups retain their stored price unless Eonsfleet gives notice that updated pricing will apply at a future renewal or the Customer agrees otherwise.

Unless the applicable signed document expressly states otherwise, the following order applies where documents conflict:

1. Signed enterprise order form or master services agreement
2. Signed Data Processing Agreement or security addendum, for its subject matter
3. Signed service-level agreement, for service levels and remedies
4. Hardware, installation, or professional-services statement of work, for its subject matter
5. These Terms of Service
6. Privacy Policy
7. Acceptable Use Policy
8. Published documentation and plan descriptions

A purchase order issued by Customer is for administrative convenience only and does not add or modify terms unless Eonsfleet expressly agrees in writing.

Asset: A vehicle, device, equipment item, or other managed unit that may consume paid capacity.

Asset Slot: One unit of paid capacity that permits one billable Asset to be onboarded.

Authorised User: A person whom Customer permits to access the Services.

Billing Cycle: The monthly or yearly period used for recurring charges.

Billing Group: A quantity of Asset Slots purchased together under common commercial terms.

Customer Data: Data submitted to or generated through the Services by or for Customer.

Documentation: Eonsfleet’s current user, API, installation, and support documentation.

Plan: The feature package, usage limits, support entitlement, and price-per-asset definition selected for an organisation.

Services: The Eonsfleet websites, applications, platform, APIs, webhooks, support, implementation, connected-device and related services.

Subscription: Customer’s recurring right to use a Plan for purchased capacity during an active term.