Why is my vehicle offline?

A vehicle shows as offline when Eonsfleet has not received a position from its device recently. Work through these checks in order.

Common causes

• No cellular coverage — the vehicle is in a tunnel, basement, or remote area. It will reconnect automatically.
• SIM data expired or suspended — check with your connectivity provider.
• Loss of power — a blown fuse or disconnected harness after service.
• Ignition wiring — some devices sleep when ignition is off; this is expected.

Quick fixes

1. 1Confirm the vehicle has moved recently — a parked vehicle may simply be asleep.
2. 2Check the device’s last-seen timestamp on its detail page.
3. 3If it has been offline for over 24 hours, inspect the physical installation.
4. 4Still stuck? Contact support with the device IMEI.